Logix — Supply Chain Visibility Suite
From blind spots to real-time supply chain tracking for a regional distributor.
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The challenge
A regional distributor managing shipments across 8 provinces had no real-time view of where orders were in the supply chain. Status updates were manual — drivers called dispatchers, dispatchers updated a spreadsheet, customers called for ETAs. Lost and delayed shipments were discovered after the fact. Management had no aggregate view of on-time performance, carrier reliability, or warehouse throughput.
Before
- No real-time shipment tracking — status updates via phone call to dispatcher
- Manual status log in spreadsheets — always hours behind actual state
- Customers calling for ETAs with no self-service tracking option
- Lost and delayed shipments discovered after delivery windows passed
- No carrier performance data — no basis for routing decisions
- Management visibility required manual report compilation from 3 teams
The solution
We built a supply chain visibility platform that aggregates GPS data from carrier vehicles, warehouse scan events, and order management data into a single real-time dashboard. Customers receive a tracking link with live status from pick-up through delivery. Management sees on-time rate, carrier performance, warehouse throughput, and exception alerts — all updated live.
Core workflow connections:
- Order Creation → Warehouse Pick → Scan Event → Carrier Assignment → GPS Tracking
- Shipment → Real-time Status Updates → Customer Tracking Link → Delivery Confirmation
- Exception Detection → Alert → Dispatcher Escalation → Resolution Log
- Management Dashboard → On-time Rate → Carrier Performance → Throughput Trends
On-time delivery improved by 30%
Real-time visibility and exception alerts allowed dispatchers to intervene on delays before delivery windows passed — a capability that simply didn't exist before.
Customer service calls dropped
Self-service tracking links eliminated the majority of inbound ETA calls. Customers track their own shipments without contacting the operations team.
Carrier accountability established
With performance data per carrier, the distributor renegotiated contracts with underperforming partners and concentrated volume with reliable ones.
Need real-time visibility across your supply chain or distribution network?
We build supply chain dashboards and shipment tracking systems for distributors, logistics companies, and manufacturers — GPS integration, customer tracking portals, and management analytics included.