Logix

The challenge

Before

A regional distributor managing shipments across 8 provinces had no real-time view of where orders were in the supply chain. Status updates were manual — drivers called dispatchers, dispatchers updated a spreadsheet, customers called for ETAs. Lost and delayed shipments were discovered after the fact. Management had no aggregate view of on-time performance, carrier reliability, or warehouse throughput.

• No real-time shipment tracking — status updates via phone call to dispatcher
• Manual status log in spreadsheets — always hours behind actual state
• Customers calling for ETAs with no self-service tracking option
• Lost and delayed shipments discovered after delivery windows passed
• No carrier performance data — no basis for routing decisions
• Management visibility required manual report compilation from 3 teams

The solution

What we built

We built a supply chain visibility platform that aggregates GPS data from carrier vehicles, warehouse scan events, and order management data into a single real-time dashboard. Customers receive a tracking link with live status from pick-up through delivery. Management sees on-time rate, carrier performance, warehouse throughput, and exception alerts — all updated live.

How the system flows

1. Order Creation→Warehouse Pick→Scan Event→Carrier Assignment→GPS Tracking
2. Shipment→Real-time Status Updates→Customer Tracking Link→Delivery Confirmation
3. Exception Detection→Alert→Dispatcher Escalation→Resolution Log
4. Management Dashboard→On-time Rate→Carrier Performance→Throughput Trends