MedPath Clinic Group

The challenge

Before

MedPath was handling 200+ patient visits per day across three Cavite locations with no centralized system. Every branch kept its own paper patient folders, appointment books, and prescription logs. Front desk staff spent more than half their day answering the same questions over and over — fees, availability, what to bring, how to prepare. The appointment no-show rate hovered around 35% because there was no automated reminder process. Management had no visibility across branches unless they called each clinic individually.

• Walk-in and phone booking only — no online scheduling available
• Patient records stored in physical folders at each branch with no cross-branch access
• Front desk spending 60% of their day answering repetitive fee and availability inquiries
• No automated appointment reminders — no-show rate ~35%
• Prescription and consultation notes handwritten with no digital backup
• No cross-branch visibility for management without manual phone calls
• Follow-up scheduling tracked in physical notebooks per doctor
• No reporting on patient volume, peak hours, or doctor utilization

The solution

What we built

We built an AI patient intake assistant trained on MedPath's full service menu, fee schedules, doctor profiles, and clinic policies. The assistant handles appointment booking, pre-consultation screening, and FAQ responses across the clinic website and Facebook Messenger — 24 hours a day, without staff involvement. It connects to a centralized clinic management system we built in parallel: patient records, consultation history, prescription tracking, doctor availability calendars, and cross-branch appointment scheduling in one platform. Automated SMS reminders fire 24 hours before every appointment.

How the system flows

1. AI Chat (Website / Messenger)→FAQ Response or Booking Flow→Slot Verification→Booking Confirmation→SMS Reminder
2. Patient Registration→Medical History→Consultation Notes→Prescription Record→Follow-up Schedule
3. Branch Dashboard→Daily Appointment Queue→Doctor Availability→Patient Check-in
4. Management View→Cross-branch Appointment Volume→Doctor Utilization→No-show Report
5. Prescription→Medication Record→Refill Request Handling→Patient Notification