Case study · 2025

Kargo Tayo  Logistics & Fleet Management Platform

From Viber dispatch and paper proof-of-delivery to live GPS tracking, a driver mobile app, and billing that runs itself.

LogisticsCustom SoftwareUX/UI Design

Impact

What changed.

01

Live GPS visibility across all 40+ vehicles

Dispatchers see the entire fleet in real time. Job assignments, reroutes, and escalations happen in the platform — not in a group chat.

02

Proof-of-delivery disputes eliminated

Every delivery now has a timestamped photo and e-signature captured at the point of delivery. Dispute resolution went from hours of investigation to seconds of evidence retrieval.

03

Billing that runs itself

Trip data flows directly into invoices. The 2-day manual billing process was eliminated entirely. Billing accuracy improved and the operations team was redeployed to growth tasks.

Delivery trucks and logistics fleet operations

The challenge

Before

Kargo Tayo was operating 40+ delivery drivers across NCR and Cavite with no purpose-built platform. Jobs were dispatched through Viber group chats, drivers acknowledged via reaction emoji, and proof of delivery was a paper signature sheet submitted at end of shift. Billing was computed manually by the operations team from handwritten trip logs — a process that took two days per billing cycle and produced frequent errors. Customers had no visibility on their delivery until a driver called them. Management had no live view of where any vehicle was at any given time.

  • Job dispatch managed via Viber group chats with no formal assignment tracking
  • No GPS tracking — management had no live view of fleet position
  • Proof of delivery = paper signature sheets submitted at end of shift
  • Billing computed manually from handwritten driver trip logs — 2-day process
  • Frequent billing errors and disputes due to incomplete or illegible logs
  • Customers had no delivery visibility without calling the driver directly
  • No delivery performance analytics — on-time rate, failed deliveries, driver efficiency
  • 3-person dispatch team managing 40+ drivers across two regions

The solution

What we built

We built a mobile app for drivers (React Native, iOS and Android) with GPS tracking, structured job queue management, turn-by-turn navigation handoff, and in-app proof-of-delivery capturing both a delivery photo and an e-signature. The dispatcher web dashboard shows a live fleet map, job assignment tools, and real-time delivery status. Customers receive a tracking link with live updates from job pickup through delivery confirmation. The billing module pulls completed trip data automatically and generates invoices — eliminating the manual end-of-cycle process entirely.

Kargo Tayo — Logistics & Fleet Management Platform solution

Core workflow connections

How the system flows.

  • DispatcherJob CreationDriver AssignmentRoute SequenceJob Broadcast
  • Driver AppJob AcceptNavigation LaunchArrivalPOD Photo + E-signature CaptureStatus Update
  • CustomerTracking LinkLive Status UpdatesDelivery Confirmation Notification
  • Completed Trip DataAuto-invoice GenerationClient BillingCollection Record
  • AdminFleet Live MapDriver Performance ReportOn-time RateFailed Delivery Analysis

Process

How we built it.

Step 01

Dispatcher → Job Creation → Driver Assignment → Route Sequence → Job Broadcast

Step 02

Driver App → Job Accept → Navigation Launch → Arrival → POD Photo + E-signature Capture → Status Update

Step 03

Customer → Tracking Link → Live Status Updates → Delivery Confirmation Notification

Step 04

Completed Trip Data → Auto-invoice Generation → Client Billing → Collection Record

Step 05

Admin → Fleet Live Map → Driver Performance Report → On-time Rate → Failed Delivery Analysis

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