FinWise

The challenge

Before

Manual KYC processes and paper-based onboarding led to a 3-day average activation time, high drop-off rates, and a compliance team overwhelmed with document verification. Potential customers who signed up on mobile were abandoning the process before completion because it required printing, scanning, and emailing documents.

• Manual ID document review by compliance staff — 1-3 day turnaround
• Paper forms required for account opening — no digital alternative
• 3-day average time from signup to active account
• High drop-off at the document submission step on mobile
• No automated fraud or sanctions screening
• Compliance team spending 80% of time on manual document checks

The solution

What we built

We built an automated onboarding flow with OCR-based ID extraction, facial recognition liveness checks, and real-time KYC screening against sanctions and PEP lists. The entire process runs on mobile in under 10 minutes. Compliance staff only see flagged cases requiring human review — routine onboarding is fully automated.

How the system flows

1. User Signup→ID Photo Capture→OCR Extraction→Data Validation
2. Liveness Check→Facial Match→KYC Screening (Sanctions / PEP)→Decision
3. Auto-approve→Account Creation→Welcome Flow→Product Activation
4. Flagged Cases→Compliance Queue→Manual Review→Resolution