InsureWise — Insurtech Policy Management Platform
From paper policies and manual claims to a digital platform managing 100,000+ insurance policies for a regional provider.
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The challenge
A regional insurance provider was managing 100,000+ active policies in physical folders and a legacy system that couldn't be accessed remotely. Claims were submitted on paper forms, manually reviewed, and processed via inter-office mail between branches. Agents had no digital tools — they couldn't check policy status, process renewals, or submit claims without visiting a branch. Customers had no online access to their policies.
Before
- 100,000+ policies in physical folders and a legacy system with no remote access
- Claims submitted on paper forms and processed via inter-office mail
- Agents couldn't check policy status or process renewals without visiting a branch
- No customer self-service portal — all inquiries via phone or in-person
- Policy renewal reminders sent by post — high lapse rate on renewals
- No digital audit trail for claims decisions
- Branch staff manually reconciling premium collections daily
The solution
We built a digital insurance platform covering the full policy lifecycle — from issuance and endorsements through renewal and claims. Agents access all client policies remotely, process renewals, and submit claims through a web portal. Customers have a self-service portal for policy documents, claims status tracking, and premium payment. Automated renewal reminders are sent by SMS and email 30 and 7 days before expiry. The claims module includes a structured submission workflow, document upload, adjudicator assignment, and decision audit trail.
Core workflow connections:
- Agent → Policy Search → Endorsement / Renewal → Premium Computation → Issuance
- Customer Portal → Policy Documents → Premium Payment → Claims Submission → Status Tracking
- Claims → Document Upload → Adjudicator Assignment → Review → Decision → Payment Processing
- Renewal Reminder (30 days / 7 days) → Agent Alert → Customer SMS + Email → Renewal Completion
- Management → Premium Collection Report → Claims Reserve → Loss Ratio → Branch Performance
100,000+ policies fully digitized
Every active policy is now searchable and accessible from any branch — eliminating the physical folder retrieval process that delayed every agent interaction.
Claims turnaround time cut in half
Structured digital submission, automated adjudicator routing, and a centralized review queue eliminated the inter-office mail delays that previously added days to every claim.
Renewal lapse rate reduced
Automated SMS and email reminders at 30 and 7 days before expiry brought renewal initiation rates up — recovering premium revenue that was previously lost to policy lapses.
Need a digital transformation for your insurance or financial services operation?
We build insurtech platforms, policy management systems, and claims portals for insurance providers and brokers — digitizing the full policy lifecycle from issuance through claims.